Terms & Conditions
The terms and conditions governing the use of the First Drop Photography (www.firstdropphotography.com) website (the “website”) are detailed below and should be read carefully. We may vary these terms from time to time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms on each occasion you use this website or before you make a new purchase. If any of these terms are deemed invalid, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms provided that the contract will still make sense. Please note that any use by you of this website or purchase made through this website means that you accept these terms and conditions in their entirety. Please do not rely on promises or claims written or verbally made by anyone other than First Drop Photography or its authorised agent. Any contracts or agreements formed between you and us by means of this website shall be governed and interpreted according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. English is the only language offered for the conclusion of the contract.
Use of Personal Information and Your PreferencesFirst Drop Photography collects data from customers when they register and make a purchase online. We also gather data about our customers from their use of the website. We use this data to corroborate our customers’ identity, process payments, manage orders including delivery, communicate with customers about orders, products, services, and promotions, and manage customer accounts. We also use this data to further develop this website to be of use to
Accuracy and Access to Personal Information:You can check that the information which we are holding is accurate by accessing your account online if you are registered or emailing us.
Data Protection ActIn addition to these policies, your personal data is protected in the UK by the Data Protection Act 2018. Under this Act, we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law or as a result of a lawful request by a governmental or law enforcement authority.
How to place an orderWhen you have found a product that you want just to click on the ‘Add to cart’ and the item will be placed in your cart. You can then continue shopping until you have selected all the products that you want. At any time, you can just click on ‘Cart’ to see what you have selected and amend the quantities or remove products from the basket.
Pricing PolicyAll prices, including the prices subject to price promotions and special offers, are valid for the period of which they are displayed on the site. However, once an order is placed, we do not change the price to the customer of the item ordered and the price will always be confirmed prior to the completion of an order.
Availability of ProductsAvailability information for titles is listed on each individual product. All items are usually dispatched within 1-2 working days. As we process your order, we will inform you by email if any items you have ordered turn out to be unavailable. Please Note: We charge your credit card or debit cards via PayPal at the point of order.
Acknowledgment of OrderWhen you have completed your order, you will be sent an e-mail confirming your order. It will state what the products are, the cost (including P&P), and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason and explanations.
Orders and DispatchYour order represents an offer to us to purchase a product. Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order and the order details. At that point, a binding agreement between us will exist. In certain circumstances, it may be possible for either you or us to cancel the order. Please read those paragraphs for more information. We take payment at the point of order as a form of commitment from the customer. Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current pricing, and (iii) your credit card/debit card payment is approved by your credit card/debit card company. Unfortunately, we cannot accept orders from persons under the age of sixteen. You can access details of your order and any previous orders you may have made by signing-in to your account. We do recommend however that you print out these terms and conditions and the order acknowledgment for your records. Please note, these will not be available if using ‘Guest Checkout’
When can I expect my orders to arrive?All orders received through the website are processed and, if we accept your order by sending you an email, dispatched within two working days (Monday to Friday) of us receiving the order. Therefore, your products will usually be with you in just a few days. Deliveries are made by Royal Mail between 8am and 6pm, Monday to Friday (excluding Bank Holidays). For orders placed at any time on Saturday or Sunday, the earliest delivery date will be Wednesday. First Drop Photography uses Royal Mail Tracked 48 to deliver all domestic UK orders. This service ensures your items are delivered within 2-3 working days from the time the order is placed. If they are unable to deliver, they will leave a card so you can arrange re-delivery.
Can I track my order once it has been dispatched?All UK orders are dispatched using Royal Mail (the carrier). This is a tracked service, If Royal Mail is unable to deliver the goods to you, they are returned to the local Royal Mail delivery centre and a card is left with you advising you of the options available to you.
Why would my contact address be different from my delivery address?In some instances, the products you order will be delivered by courier. If no one will be able to sign for the products at your contact address you may wish to have them sent to an address where someone will be able to accept them during normal business hours (e.g., a work address). If the products you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient but have the receipt sent to your own address.
Prices and chargesWe try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at dispatch, and if we discover an error in the price of the products you have ordered, the following terms will apply:
- If the actual price is lower than the price shown on this website at the time of order, we will contact you to let you know of the error and offer you the opportunity to purchase the product at the correct price.
- If the actual price is higher than the price shown on this website at the time of ordering at our discretion, we will either contact you as soon as possible to discuss whether you wish to continue with the order or cancel the order and send you an email confirming the cancellation. If we are unable to contact, you within 14 days of the placing of the order we will treat the order as canceled. If the order is canceled and you have already paid for the products, you will receive a full refund.
AvailabilityThe purchase of all products and/or services displayed on this website is subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is subsequently unavailable when we come to dispatch your order or we are unable to supply the products, we will contact you either by phone or email as soon as possible.
Payment MethodsPayPal manages our payments. They will contact your payment card company for authorisation when you place your order. Your payment card will then be debited at the time of order. We accept the following cards for payment: Mastercard, Switch, Maestro, and Visa. All debit and credit cards are processed for you by PayPal. Some Financial Services organisations charge a 2.5% handling fee of the value of your purchase. The balance is paid to First Drop Photography. The total amount you pay is unaffected, regardless of the payment method used. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will refund amounts already paid (if any) by way of a credit to your credit card/debit card account. This refund may take up to 28 days to re-enter your account. You are responsible for the payment of all orders placed.
Contact detailsOur primary method of communication with you is by email. Therefore, please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by email.
Refund/Returns PolicyWe will provide a full refund or exchange should you receive a faulty product or be unsatisfied with a product received within 14 days of receiving the item. Our promise to replace the product or refund your money does not apply to faults or damage caused by wear and tear, accidental damage, neglect, or misuse. If you change your mind on any non-defective product, you may return it to First Drop Photography, unopened and in perfect condition, within 14 days of receipt of your delivery. Please contact First Drop Photography to obtain a returns number, include the reason the product has been returned, and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.
CancellationsIf we are unable to deliver your order within our standard delivery timescales as explained you are entitled to cancel your order with no charge. As we take payment for online purchases from your credit/debit card at the point of order, you will be refunded for the order. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us at any time within 7 days of receiving your products for a full refund. Should you wish to cancel the contract within those 7 days, we will then refund you the price you have paid for the products. This will not include the cost of delivery or other services provided to you in connection with your purchase if you have canceled after your order has been dispatched or the costs you subsequently incur on returning the products to us unless you return the product(s) to us because of an error on our part or because it is faulty. Your statutory rights are not affected. You are under a duty to take reasonable care of the products, which means the products must be unused and in their original unopened packaging and condition. Please email within 7 days of delivery of your items should you wish to cancel your order. You can expect a refund in the same form of payment originally used for the purchase, within 3 weeks of us receiving your notification that you wish to cancel the order and all refunds will appear in your account.
Lost PackagesEven though packages are sent via Royal Mail, on rare occasions we may experience losses whilst in transit. If this occurs, please allow 10 days for the package to arrive from the date of dispatch. If this time elapses and the products do not arrive, please contact us and we will be happy to assist in tracking your parcel or sending a replacement. Please be aware that if you do not contact us within 30 days in relation to a lost package, an insurance claim cannot be made and thus you will be unable to claim any loss from First Drop Photography and you will not be entitled to any refunds. If we send you a replacement and the original products are also delivered to you, you must return the original products to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which we confirm we will issue a replacement.
DeliveriesPlease note: We advise you to check the description of the product you wish to order. We deliver to mainland UK and Ireland. We make every effort to deliver your order within the specified timescales, however, where it is not possible to meet these timescales due to unforeseen circumstances that are beyond our reasonable control, we will notify you and advise you of the anticipated delivery date. This does not affect your statutory rights. The risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us if we have processed and received payment in full for the products.
Delivery PricesFor all mainland UK orders, the delivery charge is calculated at the time of order. All our delivery rates are inclusive of postage and packaging. Delivery rates are calculated at the time checkout and depend on the amount of items ordered and the service selected. We want to ensure all our items are delivered as dispatched, and safely; therefore all our items are sent out using high quality cardboard-backed, or bubble envelopes to protect your purchase. Sometimes we use boxes and postage bags to group together larger orders. We currently use Royal Mail Tracked 48 which aim to deliver in two to three working days. We will notify you once your order has been processed and dispatched. We reserve the right to subsitued this service from time to time with another service or service provider. This will be of equal, or greater value.
Delivery AddressAll deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense (if there is an additional expense over the cost of delivering the order all at one time), deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason, the carrier, Royal Mail will notify you and store the products. Ownership of the Products shall pass to you once the products have been delivered to you and we have received payment in full in cleared funds. If you decide to have your order delivered to a different address than your own, the general conditions of delivery will remain unchanged.
Copyright, Trade Marks, Website Content, and Licence to Use WebsiteFirst Drop Photography and its subsidiaries own all copyright, database rights and other intellectual property rights in this website and in all materials on this site including content, design, text, graphics and photographs or have obtained a licence from third parties for the use of such intellectual property. First Drop Photography is the owner of the trademarks appearing on this website and all associated trade dress unless indicated to the contrary; First Drop Photography trademarks may not be used by you save as showed under these terms and conditions. All other trademarks, logos, and names appearing on this site are the property of their respective owners, as indicated. You may download and print content from this website for the purpose of using this website to purchase our products for your own personal non-commercial use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast, or otherwise issued to others the source and copyright status must be acknowledged. No right, title, or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast, or any other exploitation except as above) without our written permission. You acknowledge that the license to use this website set out in this paragraph is not a transfer of title in the website or the materials displayed on it. We may immediately suspend or terminate your right to use this website under these terms and conditions by giving you notice if you breach any of these terms and conditions.
DisclaimersYou may only use this website on a personal, non-business, non-commercial basis in accordance with these terms. You may not use this website in the course of any trade or function or for any other commercial purpose. We will use reasonable skill and care to fulfill your orders and to provide products to you of satisfactory quality. However, we cannot guarantee that things may not go wrong on occasion and nor do we make any other promises about the accuracy, completeness, quality, or reliability of the information, products, and/or services contained on this website. We will be responsible for all reasonable and foreseeable direct costs which you incur, which are directly caused as a result of our negligence or a breach of any of these terms by us and which you could not have avoided by taking reasonable steps. We will not be responsible for any loss resulting from your breach of any of these terms and conditions. Notwithstanding the above, First Drop Photography aggregate liability (whether in contract, tort, or otherwise) for losses shall, in any event, be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause. If you are using this website in the course of a business, we will not be responsible for any loss your business may suffer or for any other indirect or consequential loss arising out of or in any way connected with the use of this website or for any information, products, and services obtained through this website. First Drop Photography does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees, or agents. We use reasonable endeavors to ensure that the website is free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs that are transmitted to your computer as a result of your use of the website or any third party website, unless this was due to our negligence or a breach of these terms and conditions by us. We will endeavor to ensure that transmissions to the website will be error-free and that access to the website will be uninterrupted, but due to the nature of the internet, this cannot be guaranteed. Website access may be temporarily suspended to allow us to undertake repairs or introduce new facilities or services, but again we will do our level best to ensure such interruptions are limited. Unless we are negligent, First Drop Photography cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility. For further information, please refer to our Security Policy.
GeneralThe failure to exercise or delay in exercising a right or remedy under these terms and conditions or under the law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies, nor will any single or partial exercise of any rights or remedies preclude any other or further exercise of them. Any waiver must be in writing and signed by a First Drop Photography authorised representative. First Drop Photography reserves the right to assign or sub-contract the benefit of these terms and conditions or any part thereof or any related order for products to any third party and will do its level best to ensure that your rights are not materially prejudiced as a result. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by First Drop Photography. These terms and conditions do not create or confer any rights or benefits enforceable by any party that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999.
Electronic CommunicationsBy using this website, you consent to receive communications from us electronically and agree that electronic communications satisfy any legal requirement that such communications be in writing. We may communicate with you by email or by posting notices on the website.
Collection and Use of InformationWe collect data from customers when they register and make a purchase online. The type of information our customers will be asked to provide includes their name, email address, and telephone number. We use this data to corroborate our customers’ identity, process payments, manage orders including delivery, communicate with customers about orders, products, services, and promotions, manage customer accounts, display personalised content such as wish lists and recommend merchandise and services that might be of interest. Once we have obtained your consent, which you may provide us by clicking on the opt-in box when registering on this website, we may keep you informed of any of our products and services (including discounts and special offers) by email, telephone or otherwise which we believe you might be interested in. We also use this data to develop and improve the services we offer and to enable us to further develop this website to be of use to customers and to manage security. When you view this website by linking from another web page, First Drop Photography may store the name of that web page for the purposes of internal administration and analysis.
Accuracy and Access to Personal Information:You can check that the information which we are holding on you is accurate by accessing your account online if you are registered (click on ‘Your Account’ at the top of the screen, enter your email address and password to log on and view your details) or emailing us at firstname.lastname@example.org. If any of the information is incorrect, please email us with the correct details You may provide a link (but not a framed link) to the home page of this website but not (save with our prior written agreement) in any way, which (i) gives the impression that we are associated with, sponsored by, or have approved such other website or the products or services set out therein or (ii) which damages, appropriates or dilutes the goodwill associated with the name, logo, symbol or trademark of First Drop Photography. Apart from this you may not link from another internet site or equivalent entity to materials or information on this website or reproduce or store any part of this website on any other website without our prior written consent. All links shall be entitled First Drop Photography or such other name as specified by First Drop Photography from time to time (the “Link Name”). Nothing in these terms and conditions shall grant to anyone any rights in the Link Name, the First Drop Photography website, or any other intellectual property of First Drop Photography or any of its subsidiaries.
Security – Check software /server detailsFirst Drop Photography is committed to providing a secure service. We have taken all the essential measures to make sure that any information you give us remains private and secure and that your payment and registration information is processed in confidence. First Drop Photography uses a secure server protected by an authentic SSL certificate. Your personal information and credit card information is transmitted in an encrypted form from your PC to the server. This secure server software (SSL) encrypts all information you input before it is sent to us. Although we endeavor to take all reasonable steps to protect your personal information, First Drop Photography cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email unless this is due to our negligence or wilful default. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
CompetitionUnless otherwise stated, First Drop Photography competitions are free to enter and are finished when the end date arrives. All winners will be notified by email. Our decision is final. Further details will be posted for each competition below. Mounted Print Giveaways
- There is one mounted print to giveaway to one winner.
- No other prize is available, nor will it be substituted.
- The winner may choose either a Limited Edition Print, or a Black Edition Print, unless otherwise stated.
- The competition closes on the date specified on the competition notice.
- The winner will be chosen at random via a random generator plugin.
- The winner’s email will only be used to contact the winner to arrange delivery.
- Competition is open to UK residents only.